Terms of Service

Untanglr is a Salesforce managed package that analyses your org's metadata. The Flow Scanner scores the complexity and performance risk of your Flows and generates recommendations and reports. Field X-Ray shows where each field is used and whether each use reads it or writes it. The package can be used without a license, within the limits of the free version. The paid license is called Premium and unlocks the same features whichever way you buy it: as a Premium key (a one-time purchase, consumable from your portal) or as a Premium subscription (an annual, auto-renewing plan billed through Stripe).

You need an account on getuntanglr.com to purchase a license, generate Premium keys, or manage a Premium subscription. You set it up with a code sent to your email and a password you choose. You're responsible for keeping your login credentials confidential and for activity that happens under your account.

• Free version. You may install and use the package without a license, within the limits of the free version. These terms apply to that use as well.
• One key, one org. Each Premium key binds to a single Salesforce production org (identified by its My Domain) and covers that org's sandboxes. It is not transferable to a different production org once activated.
• Premium subscription. A Premium subscription auto-provisions and maintains a license for a single org for as long as the subscription stays active. It renews automatically each year unless cancelled before the renewal date.
• Consultant & partner use. Premium keys purchased by a consultant or partner may be activated in a client's org on the client's behalf. The consultant remains responsible for how the key is used and for complying with these terms.
• No circumvention. You may not attempt to bypass, disable, reverse-engineer or otherwise circumvent the license validation system, or use a license key outside the org it was issued for.

Purchases are made through Stripe, which acts as the merchant of record: Stripe is the seller on your receipt, processes the payment, and collects any applicable sales tax. Prices are displayed in CAD, USD or EUR for convenience, but the product is billed in CAD; the amount charged to your card may vary slightly with exchange rates depending on your card issuer.

Premium subscription: your subscription starts with a 7-day free trial, and you can cancel at no charge at any time during the trial. Once the trial converts to a paid subscription, payments are non-refundable. You can cancel at any time to stop the next renewal; your license stays active until the end of the paid period.

Premium keys: unused key credits are refundable within 14 days of purchase; email support@getuntanglr.com. Once a key has been generated from a credit, that credit is considered used and is no longer eligible for a refund.

Untanglr produces analysis and recommendations based on your org's metadata. It's a decision-support tool, not an automated fix: it does not change your org's configuration or data, it only stores its own analysis inside your org, and it doesn't guarantee any specific outcome (performance improvement, reduced technical debt, or otherwise). You, or your admin, remain responsible for reviewing and deciding on any change made to your Salesforce org based on Untanglr's output.

The service is provided "as is" and "as available," without warranties of any kind, express or implied, to the extent permitted by law. We don't warrant that the service will be uninterrupted, error-free, or that it will catch every risk in your org's automation.

To the extent permitted by law, Untanglr's total liability for any claim arising from your use of the product is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential damages.

Salesforce, Flow, and related marks are trademarks of Salesforce, Inc. Untanglr is an independent product and is not affiliated with, endorsed by, or sponsored by Salesforce.

We can suspend or terminate access to the service if these terms are violated, including circumvention of the license system or non-payment. You can cancel a Premium subscription at any time from your portal; cancellation takes effect at the end of the current billing period.

These terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.

We may update these terms as the product evolves. If we make a material change, we'll update the "last updated" date at the top of this page and, where reasonable, notify active account holders by email.

Questions about these terms? Email support@getuntanglr.com.