What it does, and what it touches.
The questions people ask before they install, and the ones they ask once the first scan comes back. If yours is not here, write to us and it will be.
WHAT UNTANGLR DOES
What does the Flow Scanner actually look at?
Every active Flow, scored from 0 to 100 on the things that hurt in production: DML and Get Records inside loops, subflows, after save chains, missing entry criteria, element count, API version. Apex triggers are counted next to Flows when it ranks your objects.
Where does Field X-Ray look for a field?
Flows, Apex classes and triggers, validation rules, page layouts, Lightning pages, list views, matching rules, dependent formula fields and field level security. Standard fields included, not just custom ones, and each hit says whether it reads the field or writes to it.
What does the deep scan add?
Reports and email templates. It is a switch of its own because it opens every report one by one, which is slow on an org that has thousands. Run it before you delete a field for good.
Does it tell me what to fix, or only score?
It names the element at fault, not just the Flow. Once you have dealt with a Flow, hide that version from the riskiest Flows list: a new version comes back on its own after the next scan.
Can I hand the result to a client?
Yes. Export a PDF for one field, one object, or the whole org, the last one carrying the Flow analysis as well. Your name, your colour and your footer go on it, so it reads as your audit.
Does it keep itself up to date?
If you schedule it. The Flow Scanner and Field X-Ray each have their own schedule, and each sends a summary email with the score, the move since the last run and the top risks.
YOUR DATA
Does anything leave my org?
No. To read your metadata, the package only talks to your own org. Nothing is sent anywhere else, ours included.
Do you read my records?
No. Untanglr reads metadata: Flows, Apex, fields, layouts, permissions. It never queries an Account, a Contact, or anything else your users typed in.
If nothing leaves, how is my licence checked?
Your key carries its own proof that it came from us. The package checks that proof by itself, inside your org, so it works with no connection to us at all.
What do you keep on your side?
Your account, the org domains you activated a key for, and the keys themselves. No scan result, no metadata, no record.
INSTALLING AND UPGRADING
Do I need Event Monitoring, Data Cloud or any other add on?
No. Untanglr reads metadata your org already holds. There is nothing to buy from Salesforce and nothing to switch on first.
What permissions does it need?
Install as an administrator, then assign the Untanglr Admin permission set. A scan runs under the permissions of whoever started it, so without that set it runs and finds nothing.
How long does the first scan take?
A few minutes on a large org. The ones after that are quicker, because only what changed since the last run is read again, deletions included.
Do I have to stop my scheduled scans before upgrading?
No. Before each release we upgrade an org with a live schedule, and both the job and the scans already recorded come through untouched.
Will I lose my history when a new version lands?
No. Past scans, the Flow versions you hid, your branding and your settings all survive the upgrade.
Production or sandbox?
Either, and it is the same package in both. Sandboxes sign in through a different Salesforce address, so the install link is the only thing that changes.
LICENCES AND BILLING
Can I see what it finds before paying?
Yes. The package installs and runs without a key, with limits: one Flow scan a day, one Field X-Ray index an hour, and at most three recommendations shown. A one off seven day trial key shows every recommendation, with the same scan limits.
Is a key different from the subscription?
Not in what it unlocks. Both give you Premium, with every feature, the schedules and the summary emails included. The subscription is for your own org and renews every year. Keys are bought once, one per client org, and each runs for a year from the day you activate it.
What does one key cover?
One org for one year, sandboxes included. The key is tied to the production My Domain, and Untanglr traces a sandbox back to the org it came from, so the same key works in both with nothing to do.
Can I move a key to another org?
Between a production org and its own sandboxes, there is nothing to move: the key already covers them. A genuinely different org is a different domain, so it needs its own key.
I bought several keys and have not used them all. Do they expire?
An unused key stays usable for three years from the day you bought it. The year only starts counting when you activate it on an org.
What happens when my key expires?
Nothing breaks and nothing is deleted. The app falls back to the free limits, and lifts them again the moment you paste a new key.
I work on client orgs. One account per client?
No. One account, and one key per client org. Your dashboard lists every org you activated, with the date each licence runs to.
Still stuck on something?
Ask us directly. A real person reads it, and the answer usually ends up on this page.